Accessibility

Our Commitment

The Greater Moncton Roméo LeBlanc International Airport (YQM) is committed to offering a pleasant and accommodating travel experience to persons with disabilities.  To fulfill this promise, we adhere to the Accessible Transportation for Persons with Disabilities Regulations (SOR/2019-244), Parts 1 and 4.

We’re very proud to announce that we’ve achieved Rick Hansen Foundation Accessibility Certification! As time goes by, we’ll continue to improve our accessibility options for travellers, visitors and employees.  The Rick Hansen Foundation Accessibility Certification is a rating system that uses trained professionals to evaluate the meaningful access of commercial, institutional and multi-unit residential buildings and sites.  For more information on the Rick Hansen Foundation’s accessibility programs, click here.

Alternative Communication Systems (i.e. TTY)

A Teletypewriter (TTY) phone is located at arrivals area in the airport terminal building.

Assistance

Assistance can be provided with baggage or with a wheelchair from the curbside area through the terminal to the check-in counters as well as upon arrival from baggage collection to curbside. A wheelchair can be provided if needed. If assistance is required, please contact security staff at (506) 856-5429 at least 48 hours prior to your flight.

For assistance from check-in onward, it is important to contact the airline you are traveling with beforehand to let them know that you require special assistance. A ticket agent will be able to provide information on the use of wheelchairs, passenger escort services, transportation within the Airport, and support with checking in, boarding and arriving at your destination.

Concerns and Suggestions

Please do not hesitate to contact us with any concerns and suggestions regarding our service. We want to ensure that you have the best experience possible at the Greater Moncton Roméo LeBlanc International Airport.

Designated Drop-off and Pick-up Areas

If you are picking up or dropping someone off at the airport, there are designated areas located at the arrival and departure entrances in front of the terminal building. Please note that these areas are for immediate pick-up or drop-off only. Vehicles must not be left unattended. Short-term parking is available if you need more time for picking up and dropping off passengers with the first 15 minutes are free.

Assistance can be provided with baggage or with a wheelchair from the curbside area through the terminal to the check-in counters as well as upon arrival from baggage collection to curbside. A wheelchair can be provided if needed. If assistance is required, please contact security staff at (506) 856-5429 at least 48 hours prior to your flight.

Accessible Parking Areas

Accessible parking spaces are available in all our parking areas.

Two of these spaces are located indoors in underground parking but require pre-booking. The cost to reserve one of these spots is $100 weekly.  If you require assistance with accessible parking or would like to reserve one of the underground spaces, please call our airport security staff at (506) 856-5429.

General Telephone Number

For passenger assistance information other than airline-related information, please call (506) 856-5444.

Ground Transportation

All ground transportation modes are private contracts. There is no public transit to or from the airport at this time.

Rental Cars

Various products and services are available upon request at time of reservation for drivers and passengers with disabilities.  Not available at the YQM rental agencies are vehicles capable of carrying a non-folding and non-collapsible mobility aid.  Visit our transportation section for a list of rental agencies offered at YQM.

Shuttle Services

Visit our shuttle service section for a list of ground transportation options offered at YQM.

Designated Relieving Areas for Service Animals

A designated pet relief area is located next to the arrivals door of the terminal building.  This area is also equipped with disposable dog waste bags for your convenience.

Taxi Service

Air Cab and White Cab offers taxi service to and from the Greater Moncton Roméo LeBlanc International Airport. Taxis are located just outside the terminal building in front of the arrival doors. A direct no-cost telephone line is also located inside the main entrance to the terminal building.

To arrange for an accessible taxi service, please contact the taxi provider at least 24 hours in advance.

Hours of Operation

24/7

Inter-terminal Transportation

Does not apply.

Temporary escort passes are available from the airline. Please advise the appropriate airline ticket agent.

Washrooms

All washrooms at the Greater Moncton Roméo LeBlanc International Airport are wheelchair accessible.

Wheelchair Service

Wheelchairs are available for use at the terminal building.  If assistance is required, please contact security staff at (506) 856-5429 at least 48 hours prior to your flight.

Click here for more information about accessible transportation and travel across Canada.