Statement of Commitment to Accessibility

The Greater Moncton International Airport Authority (GMIAA) is committed to providing a safe, dignified, and welcoming environment for everyone. We believe in integration, equality of opportunity, and independent access and participation for persons with disabilities. The Airport will ensure compliance with all applicable accessibility legislation by identifying, preventing, and removing barriers to accessibility. We are committed to providing an exceptional and inclusive experience for our employees, passengers, volunteers, and partners.

GMIAA is subject to the Canadian Transportation Agency Accessible Transportation for Persons with Disabilities Regulations and the provisions of these regulations that apply to it.  Under the regulations, our obligations are to the following sections:

Part 1 – Requirements Applicable to Transportation Service Providers

Part 4 – Requirements Applicable to Terminal Operators

Click here for our Accessibility Policy

Accessible Transportation

Transportation, including taxis, rental cars, and hotel shuttles should be pre-arranged with the service provider ahead of time to ensure an accessible vehicle is ready to take you to or from the Airport. For more information on transportation options at YQM, please visit our Transportation page.

Public Transportation

Currently, there is no available public transportation to or from the airport.

Taxi

Air Cab and White Cab provide taxi services to and from YQM. Taxis can be found outside the Terminal Building, in front of the Arrival doors. Additionally, a dedicated complimentary telephone line is available inside on the main level of the terminal near the car rental counters.

To arrange for an accessible taxi service, please contact the taxi provider at least 24 hours in advance.

Air Cab
Phone: 506-857-2000
Email: info@aircab.ca
Website: Air Cab

White Cab
Phone: 506- 857-3000
Email: whitecab@nbnet.nb.ca
Website: White Cab

Car Rental

Car rental agencies at YQM offer adaptive driving devices and services for customers with disabilities. To ensure availability, it is recommended to pre-book rental cars by directly contacting the service provider:

Avis
Phone: 506-855-7212
TTY: 1-800-331-2323
Email: deanna.parker@abglocalmarket.ca
Website: Accessibility Services

Budget
Phone: 506-854-3273
TTY: 1-800-826-5510
Email: deanna.parker@abglocalmarket.ca
Website: Accessibility Services

Alamo
Phone: 506-382-7564
TTY: 1-800-522-9292
Email: MobilityAdministration@ehi.com
Website: Accessibility Services

Enterprise
Phone: 506-382-4256
TTY: 1-866-534-9270
Email: Mobility@erac.com
Website: Accessibility Services

National
Phone: 506-382-6114
TTY: 1-800-328-6323
Email: MobilityAdministration@ehi.com 
Website: Accessibility Services

Hertz
Phone: 506-858-8525
TTY: 1-800-654-2280
Email: msparks@hertz.com
Website: Accessibility Services

Accessible Parking

Accessible parking spaces are available in our P1 and P2 parking lots.

Additional accessible parking spaces can be found indoors in the underground parking but require advance booking and require an accessible permit. The cost of one of these indoor spaces is $125 per week. If you need assistance with accessible parking or wish to reserve one of the underground spaces, please contact the Airport’s Administration office at (506) 856-5444 ext. 6 (Monday to Friday, excluding holidays) or via email at admin@cyqm.ca.

Moving Through the Terminal

Curbside Assistance

Wheelchair assistance from the Departures curbside to the check-in counters and from baggage collection to the Arrivals curbside is available upon request. The Curbside Assistance Program is an on-demand service; however, we encourage you to book with us 48 hours in advance of your departure date to allow time for your requests to be fulfilled. If you need assistance, kindly reach out to the security staff at (506) 856-5429 or via email at security@cyqm.ca.

For those picking up or dropping off passengers at the airport, designated areas are situated at the Arrival and Departure entrances in front of the terminal building. It’s important to note that these zones are intended for immediate pick-up or drop-off purposes only, and vehicles should not be left unattended.

Airline Assistance

For assistance from check-in onward, it is important to contact the airline you are traveling with beforehand to let them know that you require special assistance. A ticket agent will be able to provide information on the use of wheelchairs, passenger escort services, transportation within the Airport, and support with checking in, boarding and arriving at your destination.

Mezzanine Level Post-Security

Access to the mezzanine area post-security is possible by taking the elevator or stairs near Gate 4. On the mezzanine level, you will find additional seating with wheelchair accessibility, washrooms, and the Bistro Altitude.

Accessibility Features at YQM

Hidden Disabilities Sunflower Program

The Greater Moncton Roméo LeBlanc International Airport (YQM) is a proud supporter of the Sunflower!  The Hidden Disabilities Sunflower is a simple tool that allows individuals to voluntarily indicate that they have a disability or condition that may not be immediately apparent. This discreet sign helps communicate that they may need a helping hand, understanding, or more time in shops, at work, on transport, or in public spaces. The program is supported by over 240 airports in more than 30 countries and 17 airlines worldwide.

Sunflower lanyards are available at our Information Desk or can be mailed to you if requested at least 7-14 days before your travel date by contacting at 506-856-5444 x.6 (Monday to Friday, excluding holidays) or via email at admin@cyqm.ca. The team at YQM is trained to recognize the Sunflower and will ask how they can assist you.

For more information on the program, visit: Hidden Disabilities Sunflower.

Wheelchairs

YQM is equipped with wheelchairs and can be obtained at the Security Office located on the main level of the Terminal Building. Electric carts are not available. If you need assistance, kindly reach out to the security staff at (506) 856-5429 or via email at security@cyqm.ca.

Airlines operating out of YQM have wheelchairs available for passengers.

Washrooms

All washrooms at YQM have a wheelchair accessible toilet. You will find them in the following areas:

Pre-Security

• Near the check-In/ticket counters
• Arrivals area (including a singular washroom near by)

Post-Security

• Departures gates 3 & 4
• Mezzanine level

International arrivals area

Designated Relief Areas for Service Animals and Pets

We have two designated pet relief areas for individuals travelling with a service animal.

Pre-security: located outside the front of the terminal building near the Departures door. To access the area from inside the Terminal, proceed towards the airline check-in counters and use the exit door across from the counters. Once outside, the relief area is located left of the Departures door.

Post-security: located across from Gates 3 & 4 next to the washrooms.

Accessible Seating

There is accessible seating available for travellers and visitors throughout the terminal building and post-security.

Screening Checkpoint

The Canadian Air Transport Security Authority (CATSA) is a Crown corporation responsible for securing specific elements of the air transportation system – from passenger and baggage screening to screening airport workers. CATSA recognizes that travel can be challenging for passengers with special needs. For general information about planning your trip and what to do at the screening checkpoint, please click here.

Teletypers (TTY)

Pay phones with TTY service are available in Arrivals and Departures areas.

Boarding Announcements

These announcements are displayed on our Flight Information Display Screens (FIDS) located throughout the Terminal Building under the heading “status” for passengers who are hearing impaired.

Accessibility Complaint Resolution Process

Please do not hesitate to contact us with any concerns and suggestions regarding our service. We want to ensure that you have the best experience possible at YQM.

If a person is dissatisfied with the services offered in connection with the application of the Regulation, we invite them to contact us by one of the following means, and we will respond in a timely manner.

• Phone: 1-506-856-5444 ext. 6 (between 8:00 a.m. and 4:00 p.m. AST Monday to Friday, excluding holidays)
• Email: admin@cyqm.ca
• Mailing address:
  Greater Moncton International Airport Authority (GMIAA)
  12-777 Aviation Avenue
  Dieppe, New Brunswick, Canada
  E1A 7Z5

Feedback Form

Should you wish to remain anonymous, please leave the fields blank.

Upon receipt of customer feedback, GMIAA will acknowledge receipt of the inquiry or complaint and investigate the matter. Customers will be advised of the outcome of this investigation in a timely manner.

Accessible Alternate Formats

Persons may request an alternate format, such as print, large print, braille and audio of information provided on any services or facility at YQM by contacting us at:

• 1-506-856-5444 ext. 6 (between 8:00 a.m. and 4:00 p.m. AST Monday to Friday, excluding holidays)
• Email: admin@cyqm.ca

Additional Information and Resources

The Canadian Transportation Agency works to ensure that federally regulated (air, rail, marine and interprovincial bus) transportation services and facilities in Canada are accessible to persons with disabilities. The Agency provides publications and checklists to help you plan travel that meets accessibility requirements. If you run into problems while in transit and cannot resolve them directly with your transportation service provider, the Agency can help you resolve a wide range of transportation disputes. The Agency’s Accessible Transportation website includes information on the carriage of mobility aids on planes, trains and ferries, FAQs on accessible transportation, an email newsletter for persons with disabilities, a guide to accessible travel entitled, Take Charge of Your Travel: A Guide for Persons with Disabilities, and a list of accessible transportation links.

For more information and guidance about accessible travel and the CTA’s dispute resolution services, please contact info@otc-cta.gc.ca.